We are placing your membership payments on hold effective immediately.
All member payments will be credited retroactive to March 1, 2020. Any membership payments for March or April will be credited when the facility reopens at a future date to be determined. However, if you require immediate customer service support, please contact us at email@example.com, and we will get back to you as soon as possible.
Can I make a donation to Abilities Centre during the Coronavirus (COVID-19) pandemic?
As a charity, our membership base and donations play a transformational role in supporting us to fulfil our mission in ensuring every individual, regardless of ability, can realize their full potential and participate fully in community life. If you would like to continue to financially support us during this time, you can do so by visiting www.abilitiescentre.org/donate
Is there any online programs or fitness activities being offered during COVID-19?
Yes, Abilities Centre staff remains busy putting together online content and new programs for you to enjoy. Please find digital activities at https://www.abilitiescentre.org/program-activities
Camps, Fee-For-Service Programs and Rentals
Due to concern for the health and well-being of our community during the COVID-19 outbreak, Abilities Centre facility has temporarily closed impacting our many programs, services, camps and rentals. As a valued community participant, we want to ensure that we fulfill the experience you expect and deserve for your child, family or event booking.
Abilities Centre will extend a credit to your account for a future camp, service or rental as a result of the current interruption. We want to thank you for your continued loyalty and commitment to our centre and community.
Is Abilities Centre still open to the public?
Due to our concern for the health and well-being of our community during the COVID-19 outbreak, Abilities Centre closed its facilities to the public temporarily, beginning Friday, March 13 at 5 pm
When do you expect to re-open?
In accordance with our responsibilities to our community and the direction of the Government of Ontario, our facility’s re-opening will be delayed until it is safe to do so.
How will this pandemic affect Abilities Centre’s programs and services?
During this time, all Abilities Centre facility-based programs and services, including access to the premises, will be suspended until further notice however, online programs have been launching. Access to tenant partners on site will also be restricted. We are deeply disappointed for the inconvenience this will no doubt cause to many people who are part of our community, including our members, program participants, volunteers and dedicated staff. We are committed to the operation of our centre and our mission of building more accessible and inclusive communities and look forward to resuming normal operations as soon as possible.
How do I make sure I stay current on what’s happening at Abilities Centre?
The best way to stay connected is to check your email frequently, and ensure you're on our membership email list. Staff are encouraged to check email frequently for notices and to bring any questions or concerns to their manager.
Abilities Centre staff remains busy putting together online content and new programs for you to enjoy including fitness videos with variations, nutritional recipes, preschool story time videos, arts and crafts and more!
How can I reach someone at Abilities Centre to make changes to my membership or booking?
We ask our members, users and other visitors to please be patient in the weeks to come. Due to the closure, we will not have customer service staff available to facilitate these transactions. Rest assured that, in the days ahead and at such time that we can provide the highest quality of service and attention, that all inquiries and requests received will be addressed in full with the intent of providing a complete customer experience to our community.
I am not a member but take part in another program taking place at Abilities Centre. Are these still running?
All Abilities Centre programs and services are cancelled at this time, including programs such as THRIVE and ASAD.
I want to visit another organization that is in the Abilities Centre building. Can I?
All Abilities Centre tenant organizations have been advised of the facility closure and are cooperating in full. You may direct any specific inquiries regarding their services to these organizations directly.
If you have additional questions that are not answered here, please email firstname.lastname@example.org.
Where can I find more information on COVID-19?
Some of the best resources include:
• Government of Canada https://www.canada.ca/coronavirus
• Public Health Ontario https://www.publichealthontario.ca/en/diseases-and-conditions/infectiousdiseases/respiratory-diseases/novel-coronavirus/public-resources
• Durham Region Health Department https://www.durham.ca/en/health-and-wellness/health-and-wellness.aspx