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As of July 16, 2021, the province officially moved into Step 3 of Ontario’s Roadmap to Reopen. Abilities Centre is excited and happy to welcome back our community and our members into the Centre effective July 21, 2021. Please take a moment to re-familiarize yourself with our safety plan and our current health and safety protocols outlined below. 

Read Abilities Centre's safety plan here
Will I still have to follow health and safety protocols even if I am fully vaccinated?
Yes, everyone in the Centre must wear a mask, and follow the 2m social distance rule as we continue to abide by the province’s guidelines to keep everyone as safe as possible.  To view the province’s Roadmap to Reopen, please visit the guidelines. We will also continue to follow all sign in procedures for contact tracing purposes.

Does everyone coming into Abilities Centre need to be fully vaccinated?
We can’t guarantee everyone is fully vaccinated at this time at Abilities Centre just as elsewhere in the community. This is why, following the health and safety protocols outlined above is still mandatory.

Will Abilities Centre ensure their staff are fully vaccinated?
We are strongly encouraging all Abilities Centre staff to receive their full vaccinations. We operate by maintaining a right of privacy and confidentiality and we don’t collect personal medical information. We will continue to follow all health and safety protocols outlined by the province.

Do I have to wear a mask while exercising?
  • Face masks are required in all public spaces within the facility. Durham Region Health Department has authorized the removal of a mask while exercising but Abilities Centre strongly recommends if you are able to wear one during exercising to please do so. Your mask protects everyone around you, and their masks protect you.
  • Exemptions, as stipulated by the Durham Region Health Department,  apply to  people with health, respiratory or sensory issues; various disabilities; those unable to remove the mask without assistance; children under the age of two; as
What measures are being taken to support the safety of the facility?
  • Enhanced cleaning throughout the day; deep cleaning during closed hours.
  • Extra hand sanitizing stations are positioned throughout the facility.
  • Showers and water fountains remain closed, but a water filling station is available, as well as vending machines that sell water.
  • Paper towels are provided in lieu of air hand dryers in washrooms. 
  • Abilities Centre will provide all equipment including mats – we clean and sanitize all equipment and high-touch surfaces before and after use.
  • Those members bringing in their own pre-approved equipment will be required to clean their equipment upon entry and exit of the Centre. Please note that only equipment that can be sanitized will be permitted into the Centre.
  • Reduced numbers of people in attendance within the facility, by class, activity, and program.
  • Touchless payment is preferred – online or tap debit/credit cards.
  • Enhanced health and safety training for all staff.
  • Personal protective equipment (PPE) for staff – gloves, masks, face shields, gowns as necessary.
  • Attendance tracking of EVERYONE who enters Abilities Centre, to facilitate contract tracing if necessary. This means signing in and signing out, for everybody, every time.
  • Please review our Safety Plan for additional details
What measures are being taken to support health and safety at Abilities Centre?
Upon arrival, we have adjusted our process for entering the Centre:
  • Health screening will be required for everyone. Your contact information and a signed waiver will be for the safety of all.
  • Pre-registered members and participants will be identified and directed by staff (front desk) upon entrance to the location of their activity. 
  • When your visit is complete, you will follow a sign out process at the south sliding doors facing Victoria Street.
How is Abilities Centre implementing physical distancing?
  • We have floor markers indicating physical distancing space and showing the direction of traffic flow 
  • Controlled traffic flow – one-way traffic in most areas
  • Plexiglass shields in service areas
  • Reduced occupancy (i.e. fewer people) in all spaces
  • No hand shaking or touching unless necessary
  • Physical distancing in change rooms; showers are temporarily closed
  • Signs reminding us of recommended health and safety practices, including staying 2 metres (6 feet) apart where possible during physical activity
  • Enter through one door/entrance and exit through another. This applies to the main entrance and exit, as well as spaces within the Centre.
How do we enter and exit the building?
  • We have only one point of entrance, through the main sliding glass doors off Gordon Street (west side). This enables us to manage and control traffic flow, ensure physical distancing, and screen and track accurately all visitors to the facility. With the colder weather we have made some adjustments to the entrance to allow as many members to wait inside while maintaining the required physical distancing.
  • We have only one point of exit, through the sliding doors facing Victoria Street, on the south side of the building. Please note: Staff will coordinate with members requiring different point of exit required for accessibility reasons.
  • Access to the link connecting Abilities Centre to Iroquois Park Sports Complex is temporarily closed.
I need to wait for transportation – where can I do this?
We have set aside a designated waiting area at the south end of the lobby (looking towards Victoria Street).

What are the new hours of operation for Members?  
Starting Wednesday July 21st, the building will be open to members from 7:00 am to 9:00 pm Monday to Friday and from 8:00 am to 12:00 pm on Saturday and Sunday. Members can register for a 90-minute time slot as outlined on Abilities Centre’s website. While online pre-registration is preferred, to best accommodate the needs of our members, individuals can also phone one of our Customer Service representatives to book a workout time.
Please note there are opportunities for facility rentals outside of the regular listed hours above.
For more information, please contact our Rentals Department or phone at 905 665-8500 (x120).  *Please see Q&A on rentals below.

Is pre-registration required for my workout session before visiting Abilities Centre?
  • Yes, 100% of all classes, programs and activities require that you pre-register in advance, either online at or by phone 905-665-8500
  • Walk-in traffic will be limited to activities such as membership and workout session sign up for those who are not able to sign up on-line or via phone
How do we sign up for classes?
  • Indoor group fitness classes will resume the week of July 26, 2021, online registration is preferred.
  • Outdoor group fitness classes will continue to be available also in addition to the indoor group fitness classes
  • Please go on-line at or call us at 905-665-8500 x 0 to register for indoor and/or outdoor group fitness classes.
What classes are available to members?
  • Please visit our website at for a current list of indoor and outdoor group fitness classes
  • Classes are also continuing to be offered on-line through our AC Virtual World Online Memberships. Information on this can be found on our website at
I have a meeting with someone at Abilities Centre, is there anything I need to know?
  • Health screening will be required for all visitors. This includes following the same sign in and sign out process as all other visitors to the Centre
  • All visitors must register and sign in at the front service desk in order for their host to be notified.
  • A visitor waiting area will be provided while awaiting meeting or escort into the Centre.
  • After the visit, guest will be accompanied back to the lobby by their host to the sign out station.
Can I book rental space at Abilities Centre?
  • Yes, our facility is open for rentals as the schedule permits.
  • As of Friday July 16, sport clubs and teams will be able to rent spaces within Abilities Centre for training, practices and competitions. Rentals will be asked to follow Abilities Centre’s mask policy. Masks do not need to be worn during physical activity however we are requiring masks to be worn while travelling throughout the building. Limits to group sizes will be dictated by Abilities Centre building capacity.
  • For more information about renting a space at Abilities Centre, please contact or phone at 905 665-8500 (x120).  
Is the children’s playground open to members?
Our children’s playground is closed to members at this time. 

Are there any programs for children and youth?
  • Currently, Abilities Centre is offering a summer camp for children and youth aged 4-12. The camp runs from Monday to Thursday, 8:30am- 3:00pm throughout the months of July and August.
  • We are planning for a return of registered programs for children and youth starting in September. Stay tuned to our website and social media accounts for registration information in the coming weeks. Specific inquiries can be directed to
My membership was cancelled – what happens now?
To reinstate your access to the facility a new membership contract will need to be completed. This can be done by going online to our website (add link here), by calling the front desk at (905) 665-8500 x 0 or by coming into the Centre.
Once your membership is activated you may go online to book your workout  session at the centre at or call (905) 665-8500 x 0.
If you require detailed info or customer service support, please contact us at 

Please check back with us frequently. 
Provincial and regional guidelines and restrictions continuously  evolve and we are adapting accordingly to ensure safe environment for all.

email:  or call 905-665-8500 ext. 0
Smile! Be Safe. Be. Kind.
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