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Important Update Friday, October 9 2020:
Following today's announcement from the Government of Ontario, we would like to confirm that Durham Region and Abilities Centre are not directly impacted by the latest restrictions. Under the guidance of the province and Durham Regional Health, we are continuing to operate on our regular schedule. We recognize this status could be subject to change at short notice, and we will communicate any developments with you immediately.
 
We understand these times and announcements in the media can leave us feeling uneasy and often anxious. We want to reassure our members, visitors and staff that health and safety remains our number one priority. 

When did Abilities Centre re-open?

Now that Durham Region has entered the government’s Phase 3 we are now open and excited to welcome you back to the Centre as of 7am Monday August 17 2020.

You will notice many changes around the centre as we enhance our health and safety measures to protect all of our members, participants, visitors and staff. We are also continuing to explore new ways to serve our community better and offer the programs and services that are most important to you.

How do we enter and exit the the building?
  • We have only one point of entrance, through the main sliding glass doors off Gordon Street (west side). This enables us to manage and control traffic flow, ensure physical distancing, and screen and track accurately all visitors to the facility.
  • We have only one point of exit, through the sliding doors facing Victoria Street, on the south side of the building. 
  • Please note: Staff will coordinate with members requiring different point of exit required for accessibility reasons.
  • Access to the link connecting Abilities Centre to Iroquois Park Sports Complex is temporarily closed.
What are the new hours of operation?
  • Monday-Friday - 7:00 am to 8:00 pm
  • Saturday and Sunday - 9:00 am to 1:00 pm
Is pre-registration required before visiting Abilities Centre?
  • Yes,  100% of all classes, programs and activities require that you pre-register in advance, either online at https://abilitiescentre.org/classes-schedules 
  • or by phone 905-665-8500
  • Walk-in traffic will be extremely limited. To ensure you are able to access the facility upon arrival, pre-registration is highly recommended.  
What measures are being taken to support health and safety at Abilities Centre?

Upon arrival, we have adjusted our process for entering the Centre:

  • Health screening will be required for everyone. This includes a short health questionnaire on an ipad. 
  • On your first visit back, your contact information and a signed waiver will be captured via tablet, to enable contact tracing if necessary, for the safety of all.
  • Pre-registered members and participants will be identified and directed by staff (front desk) upon entrance to the location of their activity. 
  • When your visit is complete, you will be signed out via tablet at the south sliding doors facing Victoria Street.
I have a meeting with someone at Abilities Centre, is there anything I need to know?
  • Health screening will be required for everyone. This includes a short health questionnaire on an ipad.
  • All visitors must register and sign in at the front service desk, and will be provided a visitor badge or wrist band.
  • A visitor waiting area will be provided while awaiting meeting or escort into the Centre.
  • After the visit, guest will be accompanied back to the lobby by the individual they were meeting to sign out, and badge or wrist band returned/removed.
What measures are being taken to support the safety of the facility?
  • a. Enhanced cleaning throughout the day; deep cleaning during closed hours.
  • b. Extra hand sanitizing stations are positioned throughout the facility.
  • c. Showers and water fountains remain closed. Water filling stations are available.
  • d. Paper towels as well as air hand dryers in washrooms. 
  • e. Abilities Centre will provide all equipment including mats – we clean and sanitize all equipment and high-touch surfaces before and after use.
  • f. Those members bringing in their own pre-approved equipment will be required to clean their equipment upon entry and exit of the Centre. Please note that only equipment that can be sanitized will be permitted into the Centre.
  • g. Reduced numbers of people in attendance within the facility, by class, activity, and program.
  • h. Touchless payment is preferred – online or tap debit/credit cards.
  • i. Enhanced health and safety training for all staff.
  • j. Personal protective equipment (PPE) for staff – gloves, masks, face shields, gowns as necessary.
  • k. Attendance tracking of EVERYONE who attends Abilities Centre, to facilitate contract tracing if necessary. This means signing in and signing out, for everybody, every time.
How is Abilities Centre implementing physical distancing?
  • a. We have floor markers indicating physical distancing space and showing the direction of traffic flow 
  • b. Controlled traffic flow – one-way traffic in most areas
  • c. Plexiglass shields in service areas
  • d. Reduced occupancy (i.e. fewer people) in all spaces
  • e. No hand shaking or touching unless necessary
  • f. Physical distancing in change rooms; showers are temporarily closed
  • g. Signs reminding us of recommended health and safety practices, including staying 2 metres (6 feet) apart where possible
  • h. Enter through one door/entrance and exit through another. This applies to the main entrance and exit, as well as spaces within the Centre.
Does everyone need to wear a mask or face covering? Have any accommodations been made around mask usage and communication?

We thank The Como Foundation for their generous donation of custom lip-reading masks, which ensure our staff and members can communicate in an accessible manner with our community members who are hearing-impaired. We also have provided transparent face shields to our customer service staff.

How can members and visitors help keep us all safe?
  • Practice physical distancing, wear a non-medical mask/face covering, wipe down equipment after use with the safe cleaning materials we provide and, of course, wash your hands frequently.
  • Be patient with staff and other community members you may encounter. Things will take a bit longer and require more thought and steps than pre-COVID.
How do we sign up for classes? What classes are available to members?

We offer the following classes, all of which focus on inclusion and variations to allow accessibility for all:

What programs are currently running?
  • Member Court Rentals (pre-booked court spaces for members and their families)
  • Kids Programming: You, Me, We, virtual programs and family parking lot activities
  • Leadership in Training (New virtual session starting August 17th)
  • THRIVE virtual and parking lot programs
  • Teen THRIVE virtual and parking lot programs until the end of August
  • Respite Programming
  • Registered Pickleball Programming (courts available for 4-somes to book times to play)

https://abilitiescentre.org/news/current-programs-and-classes-for-summer-2020

I enjoyed having online options – which ones will still be available after Abilities Centre reopens? Will professional and amateur athletes still be able to participate in high-performance training at Abilities Centre?
  • Yes. Spaces will need to be booked by National/Provincial sport organizations or affiliated clubs.
  • Participants must observe the  health and safety protocols of both Abilities Centre and their respective sport governing body.
Will we be able to bring our children to a supervised activity or play area while we work out?
  • There will be no children’s programming or activities during our initial stage of re-opening.
  • Our children’s playground will also remain closed until further notice.
My membership was put on hold – what happens now?

We placed all membership payments on hold as quickly as we could, working in April and May to complete the process. All membership payments made in March and April will receive time in lieu when we reopen. All paid in full memberships will receive time in lieu extensions to the membership for the period we were closed. If you require detailed info or customer service support, please contact us at mst@abilitiescentre.org 

I need to wait for transportation – where can I do this?

We have set aside a designated waiting area at the south end of the lobby (looking towards Victoria Street).

Can I book rental space at Abilities Centre?

Yes, our facility is open for rentals with limited capacity. For more information about renting a space at Abilities Centre, please contact rentals@abilitiescentre.org or phone at 905 665-8500 (x120).  

 ​Please check back with us frequently. 

We expect that guidelines and rules will evolve over the next few months.

Will I be able to come in or call in to cancel my membership once the Centre is open?

For the first two weeks after opening, we will not be processing any cancellations. Anyone interested in cancelling their membership can connect with our Membership Experience team (is it email, phone, both?) after August 31, 2020.

Important Court Bookings Update as of October 9 2020:

Recently, the Ontario Government updated its provincial guidelines with respect to social contact, putting a pause on social circles. With the update, we will be temporarily changing regulations for member court bookings. As of Friday October 9 2020, member court bookings will be permitted as long as all individuals utilizing the space are part of the same household, living at the same address. If you live alone, you will be able to access court bookings with an individual from one other household.

Moving forward, all members who have booked a court space for their household will be required to sign an attestation confirming that the individuals accessing the court are all part of the same household and that all members agree to follow our COVID health and safety protocols for use of the space.

After hour rentals will continue to follow the sport specific return to play protocols as outlined by each respective sport governing body. All after hour rentals are required to be affiliated, and insured, by provincial governing bodies. For more information about after hour court rentals, please email rentals@abilitiescentre.org  
For more information about Court Bookings email
services@abilitiescentre.org  or call 905-665-8500 ext. 0

Smile! Be Safe. Be. Kind.
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